FAST, FREE Delivery To Mainland UK - on Everything!
We offer FREE Postage & Packaging on all of our products, for every order with delivery to Mainland United Kingdom.
We aim to dispatch your order within 1 Working Day of your purchase. We send our UK orders via Royal Mail's First Class requiring a signature, which aims to have your item with you by the next Working Day including Saturdays (not guaranteed).
*Made To Order Items*
Should you purchase a 'Made to Order' item, dispatch will take longer; For us to complete production and dispatch of a 'Made To Order' item, it can take a few weeks from the order being placed. In such cases, we will be in contact with you to advise on the expected timescale for delivery of your item(s). We will use the contact details that you provide when placing your order.
All items which are 'Made To Order' should state as such in the Product Description and detail an expected turnaround time.
Delivery Outside of Mainland UK - Worldwide
We have many international customers and find the delivery services used to be quick and reliable
We post from the UK and can deliver to virtually any address in the world. We send Internationally via Royal Mail International Standard Service and the Postage & Packing is charged at a FLAT RATE OF £5.99 per order Worldwide.
* For European Countries, delivery usually takes 3 - 5 Working Days
* For the rest of the World, delivery usually takes 5 - 7 Working Days.
The usual dispatch times apply as stated above.
Please note that, in some regions, there are Customs Charges that may apply on certain products, for which we are not responsible.
You may return most new, unopened items within 7 working days (starting the day after delivery of the item to you) for a full refund if, for any reason, you do not wish to keep the item.
We require you to return any unwanted item in it's original condition, unused and carefully replaced in the original packaging supplied. We advise that you use a tracked postal service if returning an item. Upon receipt of your return, we will promptly and carefully check the product to establish the condition prior to processing your refund.
In the unexpected event that you have received an incorrect or defective item, we will also pay the cost of a tracked return postal service. Payment will be made upon receipt of the item back to us and completion of our returns process. (We are unable to offer returns/refunds for items which are Made To Order or Personalised. The exception to this is where the item was an incorrect or defective at the time of our dispatch.)
You will receive your refund within 30 days of returning the item(s). However, in many cases you will receive a refund much sooner. The time taken to process a refund includes the transit time for us to receive your return, the time it takes us to process your return once we receive it (usually within 2 Working Days) and the time it takes for the banks to process our refund request.
If you wish to return an item, please Contact Us with your order number and details about the product that you would like to return. You may contact us via our website contact page, or by email or telephone. We will respond quickly with any further instructions on how to return items from your order.